Direct technical help for installers, integrators and distributors.
We support what we sell — directly, and for the life of the product.
For installation questions, wiring diagrams, lock bodies or software setup, email support@yatach.com with the model number and a photo of the door or installation. We aim to answer within one business day.
Yatach products carry a standard manufacturer warranty against defects in materials and workmanship. Consumables (batteries, cards) and damage from improper installation are excluded. Keep the invoice and the product serial number — both are needed for a claim.
Datasheets, manuals and catalogue PDFs are available on the Downloads page. If a document for your model is missing, ask us and we will send it.
Lock bodies, handles, cylinders, readers and control boards are available as spare parts for models still in production and for a defined period after discontinuation.
Installation, wiring, firmware and setup questions. Include the model and serial number where possible.
PDF files uploaded by our team. Reseller login is required for downloads.